Now it is possible to “star” reservations in order to highlight certain ones. When a star has been added, the star will appear next to the guest’s name on the internal reservation calendar. To add a star, simply click the star at the top of the Reservation Details screen. We think there is room for … Read more

We’ve added a couple of new tweaks for hiding the number of children in the reservation forms. By adding these lines to a custom theme, the number of children can be hidden. Hide the number of children dropdown:.numchildren { display:none; } Hide the number of children in the reservation summary, on the Reservation Page:#numguests_children_span {display:none;} … Read more

We just made a slight adjustment to the way room prices are set when changing with reservations. Previously, when changing a reservation by adding a few days, the prices for the original days would revert back to the price according to the rate plan. Now, only the newly added dates will pull the price from … Read more

Occasionally prospective users will ask us whether we have 24 hour, 7 day a week phone support. The basic answer is no, although sometimes it sure feels like we do. Running a web based, global business, with users spread out across more than 27 countries, we could easily work 24 hours a day and always … Read more

Cedar Mountain Farm Bed and Breakfast commented on ReservationKey’s status. Cedar Mountain Farm Bed and Breakfast wrote: “Like the reader you quoted, I looked long and hard for a new reservation system (switching from Webervations). At first I thought Reservation Key was too good to be true. Now I know it is all true and … Read more

We’ve added a column to show which user was logged in when an activity is recorded. This will make it easier to track which users are making changes in the system. The other new feature is the ability to export all the activity log information to a CSV file. Whatever is being viewed on the … Read more

It is now possible to set how many days the new reservation alert should search. The new default is to show the number of reservations received over the last two days. Some users noted that by only showing an alert for reservations received “today” they were not being alerted to reservations made late the previous … Read more

Just now, a prospective user emailed me with this question:” I have webervations right now and am considering a change. What can you tell me that would make me think you are better? Thank you.” My short answer to this question is:I think big reasons are we have a fuller featured system, a very flexible … Read more

An existing property management customer is expanding into the tour business, and is using ReservationKey to manage all his tour bookings. Thanks to being able to set up many different reservation pages in ReservationKey, he can set up a different page for each tour offering. One such page is for the Rhythms of the Night tour. Using … Read more

When reviewing activity results for Availability Search (entries that get recorded when someone searches for availability on a Reservation Page), if the search results in no units available, a red “No Availability” tag appears next to the activity log. If the search was within your cut-off period, an orange “In Cut-Off” tag appears. Also, groups … Read more