You can now set which number you want your reservation ID numbers to start from. The numbers are unique to each account, and will only increase as reservations are added to your account. Prior to this, the reservation ID numbers were used system wide and increased sequentially as reservations were added to any user’s account. … Read more

The Payments by Date report now has a column to show the Reservation Status. It shows the status colors and description, unless the Print link is used, in which case the description only shows. Example:

For users in countries where tax is included in the price, we now have an option to set the system to include VAT. Taxes are still calculated but are not shown to the guest. To see the tax information, a template can be created using the tax merge codes, or export the reservation data to … Read more

It is now possible to set exactly which taxes (if any) apply to Items for Sale and Fees. Previously, we had just one setting taxable or non-taxable. Now, to set as non-taxable, just don’t check any taxes to apply to the item. Otherwise, check the taxes that should apply. This allows for greater flexibility and … Read more

A few fields have been updated to have the ability to start a search by pressing enter instead of having to click the search button.  Places you can press enter instead of clicking a search button: last name field in the Reservation Summary screen (opens the contact search box) last name field in the contact … Read more

Now you can set whether or not an item for sale that is a percentage should calculate the percentage price based on the total reservation price, including or excluding tax. This is useful if you are selling something such as Trip Insurance, that needs to be based on the total price of the entire reservation, … Read more

We have added an alert in case a PayPal subscription payment is not automatically received. Prior to this, account access would be automatically disabled as soon as the currently paid month expired. The difficulty with this is sometimes users would find themselves unable to log into their ReservationKey account without advance notice. Usually the payment … Read more

We’ve added lines for Arrive and Depart dates in the summary section when in the Calendar Search Mode (mode where users click calendar to select dates). This addition matches what we already had in the Availability Search Mode. This should help guests be extra clear on the arrive/depart dates they have selected.  Example:

In order to prevent spam being submitted on the Guestbook comments form, we have added a new section. To successfully submit a comment, a simple numerical question must be answered by selecting the correct answer from a dropdown list. The questions ask for answers to the sum of random numbers. This is our first attempt … Read more

Welcome to the new internal messaging system. We will be using this system to announce changes and improvements to the system.  Also, a big part of the system is the ability to send communications internally to Support, instead of by email. We hope to transition the majority of our support messages to this system rather … Read more