It is now possible to customize the contact form in the Reservation Details screen. Here is an example with a few fields removed, a label customized, and a few fields required. To set this up, go to Settings, Preferences, and expand the section called Reservation Details. Then click “customize” in the Contact Form Details section. … Read more

We now have an easy option for online check-in.  Using the merge code {{checkinlink}} in an email template, your guests receive a clickable link to a form to complete the check in process online.  The settings for this page are fully customizable, including what form fields to show (custom fields), and how many days prior … Read more

It now is possible to add two more types of custom fields to contact forms. 1. Image / file upload This type of field makes it possible to ask your guests to upload photos, such as a photos of their ID or driver’s license. Other possibilities could be for a guest to upload a signed … Read more

We have added a new section, for mapping OTAs with our channel manager.  Now, you can create new connections, or edit existing ones, right within our Channel Manager settings interface. Click to expand this new section.   And there you will find options for creating new channels, and editing your existing channels.   Options for … Read more

  It is now possible to connect a Square Terminal with your ReservationKey account.  With swiping, dipping, or contactless payment, you can take advantage of lower processing fees.  The process of making a payment is almost exactly the same as processing a credit card directly within ReservationKey.  Once a Terminal is set up, in our … Read more

We are always excited to work with new clients, and even more so when the client is running a type of business we don’t work with so often. Here, we have Hemmingway Boatels, a floating hotel, in a refurbished luxury yacht. In order for our potential client to better understand how our booking engine can … Read more

Updates We now have channel specific settings for Channex. For example, a reservation from booking.com can have a different status color than one imported from Expedia. Also, possible to set different payment pages, and email schedules. As well as being able to have the system create an expense record in order to track commissions to … Read more

We’ve made a number of improvements to the iCal section of the system. The biggest change is that we are now able to automatically cancel reservations and handle modifications (with some limitations, see below). We have also added a one-click way to run the import of all iCal links in your account. Cancellations To enable … Read more

We have implemented a Timed Hold feature. You can now set a status to change after X number of hours. This is useful for being able to hold a reservation for a potential guest, but have the units unblock automatically if they don’t reserve (by clicking on the link to pay and paying) in time. … Read more

A feature long on our list, to have the contact form appear next to the room/unit selected, has now been completed. This is very handy for our clients that have a long list of rooms (or apartments, vehicles, cottages, etc.), where the guest may be selecting from the availability below where the reservation form starts. … Read more