By popular demand, we have added the ability to flag specific guests. Users have been asking for this in order to be warned when the guest books again, or for an obvious reminder for a current guest. This feature can be used to red-flag a guest as someone you might not want to stay with … Read more
We’ve just set up a way for you to monitor activity on your reservation page(s). Now, whenever a search is made on a reservation page, the system automatically records this information to the Activity section. We record the dates searched, number of nights, IP address of the person searching, and the reservation page from which … Read more
You never want to lose a lead, even if you don’t have any availability for the dates your prospective guest was searching for. A newly released feature addresses this issue. Now when a search is run and you have no units available for the dates searched, a form appears where guests can send an inquiry, … Read more
The last stop on the ReservationKey Mexico tour was at Casa Obelisco in San Poncho, about an hour drive north of Puerto Vallarta. John and Judi Levens graciously agreed to host me at their luxurious four bedroom bed and breakfast. They built this villa about ten years ago to be their dream home plus give … Read more
In my previous career I worked as an attorney, and what a contrast in clients compared to the people I now work with. Maybe it is because they are in the hospitality industry, but my clients now are the best. Take Jane and Earl, proprietors of Roberto’s Bungalows in San Poncho, Mexico. We had never met before, … Read more
Next up on my client visit itinerary was spending a few days at the incredibly relaxing Punta de Mita area, at the outer edge of Banderas Bay, just north of Puerto Vallarta. I was hosted by ReservationKey user Hotel la Quinta del Sol, by far the most charming boutique hotel in the area. In an area … Read more
One of the best parts about running ReservationKey is all the great clients we have. And it doesn’t get much better than being able to meet them in person. This past week I’ve been lucky enough to be able to work from Puerto Vallarta, Mexico, while being hosted by the PVkid, Jeff Musto – www.puerto-vallarta-rentals.com. He … Read more
We’ve just added a new feature where minimum stay requirements can be automatically reduced if they cannot be met. For example, you have a two night minimum stay set for Friday and Saturday reservations. Your room is already booked for Saturday and Sunday, which leaves a single Friday available. With this new option enabled, the … Read more
It seems this year a lot of people have made new year resolutions to switch reservation systems. Activity in the new accounts department is definitely picking up. One question we often are asked is whether it is possible to import data from a prior reservation system. No matter what reservation system you used, if you … Read more
Yes, it is already 2012. Every year seems to go quicker than the next. To kick off the new year, we just finished work on a slideshow feature. Photos uploaded to the Additional Photos section under the Property, Room, or Fraction screens can now be turned into a slideshow automatically. Once enabled, a link to … Read more