ReservationKey is the highest rated system, providing the greatest value, with the happiest customers
"Huhh...." says the voice in your head
- Reservation Systems -
What's wrong with them?
- Fees -
Fees abound, from the cost to get setup, to 3% for OTA transaction, to Credit Card processing fees, to add-ons just to support your basic business needs, all adding up to a large monthly sum. Fees should be simple, understandable and affordable.
- Service -
Software vendors need to provide the tools to help you get your job done quickly and efficiently, whether that is through the use of online FAQs and Videos, emails or phone calls. Not hearing back from your software provider for a week should just be unacceptable. You have better things to do with your time.
- Customers -
That's just the thing, we don't think that you should be a Customer, as this implies a Customer vs. Vendor relationship. We think that we should be Partners in this, helping each other reach our goals together. There is much more power in working together than working against each other.
A little bit about ReservationKey
We've been around since 2007, quietly building our business to best support our customers. We are happy about what we've been able to accomplish over the past 12 years, but we think that we can help more customers. Up until recently we have grown primarily by word-of-mouth, with one hotel owner/operator telling another about our system. Our customers continue to tell their friends in the business just how much they like our system. This is the most effective means of marketing since most of us generally trust our friends, and generally more so than we do any brand or company. Our approach has also allowed us to take the time to build a quality product while at the same time keeping costs low since we spend very little on marketing. We are looking to change this just a bit since we feel that more customers should be aware of what we have to offer. You probably know someone that uses our system and you can ask them about us. If you don't, just ask us and we'll tell you which of our customers is in your area.
Our Philosophy
We also wanted to take a moment to talk about our how we approach what we do. First, we don't think that there is a system on the market that is all things to all customers. While we work towards this end, it's just not practical for us to think that we can support every business situation, but we still want you to be successful. If we don't think that we can meet your needs, we will let you know.
Secondly, part of our success is to make sure that we can provide you with the tools and skills that you need to run your business. We can't run your business for you, so we give you the time and tools to make sure that you are ready to support your business. If you're not successful, we're not successful.
Michael - Innkeeper
"Simple, intuitive, easy to use. I love every view, and the flexibility of adding custom fields. Exporting customer data and payment data, through csv is a god send. The price is amazing for what you get...and the support is fast and reliable.
I have used many different PMSs in my career, for both large chains, and small boutique hotels."
Robert K. - Owner
"I started a small hotel 7 years ago with never having been in the business and no idea where to start with a reservation system. Another hotel recommended Reservation Key and I am glad I followed their advice. From the beginning, it was very easy to set up and learn. Also, they continue to refine and add features. I am also amazed how fast and thorough the support is. The system is very easy to use but it also has LOTS of functions that I can sometimes forget. No question is too small for an answer, and it is easy to search on their support site for most answers. I do not hesitate at all to recommend Reservation Key to others."
We are proud of where our customers have positioned us against the competition. This is what they have said about us.
Source: SoftwareAdvice
Pamela - Colorado
"As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. They are always open to new ideas and works hard to keep improving the software to meet customer's needs and changes in the market. ReservationKey is very customizable. It is easy to make large or small tweaks to one's reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as 'Do Not Move.' Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User's Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff. I cannot imagine how difficult it would be to try to run our business without ReservationKey."
- Features -
Regardless of our pricing, all of our rate levels come with the exact same set of features. No need for you to pay more money just to increase your level of functionality. You get everything!
- Unlimited Users
- Unlimited languages
- Multiple Themes
- Unlimited booking pages
- 6 Credit Card processors to choose from
- NO COMMISSIONS
- Custom Input Fields
- Alerts and Notifications
- Multiple Rate Plans
- Categorize by Room Type
- Seasonal Rates
- Extensive reporting with advanced features
- Discounting
- iCal for Airbnb and VRBO
- MyAllocator Integration
- TripConnect for TripAdvisor
- Unlimited customizable email templates
- Access to 100+ system variables
- Logging of emails sent
- Automatic emails sent throughout guest lifecycle
- Multiple payment rules
- Unlimited properties
- Multi-room booking
- Customer History
- Logs of system activity
- Free data import
- Community Forum
- Full System Documentation
- FAQs and Video tutorials
- System Change Log
- Detailed Security Settings
- Status Tracking
- Availability Management
- Booking Management
- Calendar Management
- Channel Management
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Drag & Drop
- Email Integration
- Income Statements
- Multi-Channel Distribution
- Online Booking
- Realtime Reporting
- Room Booking
- Sales Tax Management
- iCal Support
A couple of sample ReservationKey customers
The Avela Boutique Hotel, located in Sayulita, Mexico, is a unique combination of modern and traditional Mexican styled rooms. This is a high-end, adult only hotel that allows the guest the space and time to relax and unwind. The prefered method for getting around town is to rent a golf cart for your stay, making it easy to get to the beach and restuarants.
The Harkness Hotel, located in Idaho, has been completely remodeled in this 1906 building on the National Historic Registry. The rooms are so beautifully appointed that they won the 2018 Boutique Hotel Award for the Most Inspired Design of the Americas, with ceremonies held in London.
Run your business
WHEN, WHERE & HOW
you want to
We have some of the best pricing on the market, and given how well received our product is, we certainly have the best value.
1 - 4 Rooms
5-10 Rooms
11-15 Rooms
16-20 Rooms
21-30 Rooms
31-40 Rooms
41-70 Rooms
- Voice of our Customers -
REVIEWS
We've highlighted a few reviews above (in blue) on this page to let you know what our customers think about us. Below is a summarization what all of our customers who have provide reviews for us think. All of them. This is every review we have (as of the date this page was created), and you can find them all at Capterra.com if you want to read them.
