ReservationKey is the highest rated system, providing the greatest value, with the happiest customers
"Huhh...." says the voice in your head
- Reservation Systems -
What's wrong with them?
- Fees -
Fees abound, from the cost to get setup, to 3% for OTA transaction, to Credit Card processing fees, to add-ons just to support your basic business needs, all adding up to a large monthly sum. Fees should be simple, understandable and affordable.
- Service -
Software vendors need to provide the tools to help you get your job done quickly and efficiently, whether that is through the use of online FAQs and Videos, emails or phone calls. Not hearing back from your software provider for a week should just be unacceptable. You have better things to do with your time.
- Customers -
That's just the thing, we don't think that you should be a Customer, as this implies a Customer vs. Vendor relationship. We think that we should be Partners in this, helping each other reach our goals together. There is much more power in working together than working against each other.
A little bit about ReservationKey
We've been around since 2007, quietly building our business to best support our customers. We are happy about what we've been able to accomplish over the past 12 years, but we think that we can help more customers. Up until recently we have grown primarily by word-of-mouth, with one hotel owner/operator telling another about our system. Our customers continue to tell their friends in the business just how much they like our system. This is the most effective means of marketing since most of us generally trust our friends, and generally more so than we do any brand or company. Our approach has also allowed us to take the time to build a quality product while at the same time keeping costs low since we spend very little on marketing. We are looking to change this just a bit since we feel that more customers should be aware of what we have to offer. You probably know someone that uses our system and you can ask them about us. If you don't, just ask us and we'll tell you which of our customers is in your area.
Our Philosophy
We also wanted to take a moment to talk about our how we approach what we do. First, we don't think that there is a system on the market that is all things to all customers. While we work towards this end, it's just not practical for us to think that we can support every business situation, but we still want you to be successful. If we don't think that we can meet your needs, we will let you know.
Secondly, part of our success is to make sure that we can provide you with the tools and skills that you need to run your business. We can't run your business for you, so we give you the time and tools to make sure that you are ready to support your business. If you're not successful, we're not successful.
Sam - Resort Manager
"ReservationKey has all the features I need plus more. We use a lot of color tags to show the status of each reservation and ReservationKey gave us that. It's real easy to book a new reservation or just get a quick quote for a customer. It's very flexible and able to fit any situation you may have. After looking at a lot of others, ReservationKey is far and away the best one out there. Also, the price can't be beat and there is no long term contract."
Jessica - Resort Owner
"I initially decided to use Reservation Key over seven years ago because they provided the ability to restrict arrivals and departures on certain days of the week. Sounds like a small point, but for me, it was very important. My reps and his team have continued to refine the experience and make Reservation Key more user-friendly as well as keep up with the more internet savvy guests of today. New improvements are constantly being implemented and the forum allows us to make specific requests, many of which are taken into consideration."
We are proud of where our customers have positioned us against the competition. This is what they have said about us.
Source: SoftwareAdvice
Pamela - Colorado
"As a former technology teacher, I appreciate representatives expertise with all the complexities when dealing with software and how to integrate with so many moving parts. He and his team are very customer friendly and responsive. They are always open to new ideas and works hard to keep improving the software to meet customer's needs and changes in the market. ReservationKey is very customizable. It is easy to make large or small tweaks to one's reservation page or pricing without having to pay a programmer. While this may seem like a little thing, one of our needs was the ability to mark a reservation as 'Do Not Move.' Our loyal customers request their favorite units and trust that we will not disappoint. This need confused other software vendors, while ReservationKey had an easy-to-use solution. ReservationKey has many add-ons. The list of reports is extensive and are extremely helpful when making business decisions. I find the User's Forum useful, not only for the software but also for new business ideas. The software is easy to use and offers many built-in training tools for new staff. I cannot imagine how difficult it would be to try to run our business without ReservationKey."
- Features -
Regardless of our pricing, all of our rate levels come with the exact same set of features. No need for you to pay more money just to increase your level of functionality. You get everything!
- Unlimited Users
- Unlimited languages
- Multiple Themes
- Unlimited booking pages
- 6 Credit Card processors to choose from
- NO COMMISSIONS
- Custom Input Fields
- Alerts and Notifications
- Multiple Rate Plans
- Categorize by Room Type
- Seasonal Rates
- Extensive reporting with advanced features
- Discounting
- iCal for Airbnb and VRBO
- MyAllocator Integration
- TripConnect for TripAdvisor
- Unlimited customizable email templates
- Access to 100+ system variables
- Logging of emails sent
- Automatic emails sent throughout guest lifecycle
- Multiple payment rules
- Unlimited properties
- Multi-room booking
- Customer History
- Logs of system activity
- Free data import
- Community Forum
- Full System Documentation
- FAQs and Video tutorials
- System Change Log
- Detailed Security Settings
- Status Tracking
- Availability Management
- Booking Management
- Calendar Management
- Channel Management
- Customizable Branding
- Customizable Reporting
- Customizable Templates
- Drag & Drop
- Email Integration
- Income Statements
- Multi-Channel Distribution
- Online Booking
- Realtime Reporting
- Room Booking
- Sales Tax Management
- iCal Support
A couple of sample ReservationKey customers
Shore Acres is nestled along the western shores of lovely Loon Lake in North East Washington State, where the serene natural setting helps you feel at ease the moment you arrive. The perfect environment to enjoy group gatherings with family and friends, or pass the time on your own private deck in the shade. This is a family resort where you will find hidden gems tucked back away from the highway and train horns. Offering one modern and several vintage cabin rentals, retro apartments, RV sites, beach day use, boat rentals and 32 boat slips for daily or seasonal use.
The Rancho Leonero Resort, located on the gulf side of baja down near the tip, sits on the water with beautiful views both north and south. This is fishing paraiso, where you can fish from a boat, kayak or a surf board. All your gear is provided when renting a boat. At then end of the day you can bring your catch in and have the kitchen prepare them for dinner.
Run your business
WHEN, WHERE & HOW
you want to
We have some of the best pricing on the market, and given how well received our product is, we certainly have the best value.
1 - 4 Rooms
5-10 Rooms
11-15 Rooms
16-20 Rooms
21-30 Rooms
31-40 Rooms
41-70 Rooms
- Voice of our Customers -
REVIEWS
We've highlighted a few reviews above (in blue) on this page to let you know what our customers think about us. Below is a summarization what all of our customers who have provide reviews for us think. All of them. This is every review we have (as of the date this page was created), and you can find them all at Capterra.com if you want to read them.
