Fees

Fee Setup User Guide

1. Viewing and Adding Fees

The fees section is used for adding amounts that can be attached to a reservation. The first screen shows any previously added fees. The first column displays the fee amount, and the second column shows the fee description.

To create a new fee, click “Add Fee.” To make changes to an existing fee, click on the fee description to drill down into its settings.

2. Fee Settings

In the “Fee Settings” section, enter a description of the fee (e.g., “Cleaning Fee”). In the “Amount” text field, enter a numerical value for the fee, and in the dropdown next to it, select what the amount represents. The options are:

  • Dollar
  • Dollar per Night
  • Dollar per Night per Guest
  • Percent of Total Room/Unit Price

For example, if you select “Dollar” and enter 100, the fee will be $100.

3. Tax Application

Next, check the boxes next to each type of tax to select which taxes should apply to the fee. This step ensures that the tax is correctly applied in conjunction with the fee.

4. Fee Start and End Dates

You can also set start and end dates for the fee. The fee will only apply if the reservation start date is between the entered start and end dates. This feature is useful for applying fees only during specific time frames, such as seasonal or special fees.

5. Sorting Fees

Use the “Sort Order” dropdown to change the order in which the fee will appear. This helps you organize the fees in a way that makes the most sense for your setup.

6. Rate Plans Applying the Fee

Expand the “Rate Plans Applying This Fee” section to select which rate plans should apply this fee. You can also set this within the settings for each rate plan. Note that if no rate plans are selected, the fee will not be applied to any of your rates, as fees are linked to rate plans, and rate plans are linked to rooms.

7. Deleting a Fee

If you need to delete a fee, you will find the “Delete” link at the bottom of the fee settings screen. Click this link to remove a fee that is no longer required.

For what type of items should I use fees?

Fees can be used for items that are automatically charged to a reservation. An example of fees include but a cleaning fee, a pool heating fee, and parking fees.

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I need to charge sales tax on my fees, but not room tax. Is this possible?

You can set which fees are taxable. Under the tax plan you select whether or not the tax applies to the fees set as taxable.

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Are fees automatically added to internal reservations?

Fees are not automatically added to internal reservations. However, a list of fees that have been added to the system will appear in the fees section of the reservation summary page.

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