External Connections

External System Integrations User Guide

This section details how to connect ReservationKey with various external systems, enabling seamless integration and expanded functionality. These integrations facilitate connections with third-party companies, enhancing your reservation management capabilities.

1. Introduction to Integrations

1.1. Purpose of Integrations

Integrations allow ReservationKey to interact with external systems, automating processes and providing additional services. These connections are essential for streamlining operations and enhancing the guest experience.

1.2. Overview of Available Integrations

This guide covers the setup and configuration of the following integrations:

  • Asksuite
  • Availability Online
  • eRentalLock
  • iTravelInsured
  • Myallocator.com (Legacy)
  • Pricepoint
  • QuickBooks
  • RemoteLock
  • ReservationKey Channel Manager (Channex)
  • ResortCleaning (Legacy)
  • ResortLock (Legacy)
  • TripAdvisor TripConnect
  • Twilio (Development)

2. Asksuite Integration

2.1. Purpose

The Asksuite integration enables your reservation page to be queried for availability, allowing Asksuite to provide real-time booking information.

2.2. Configuration

  1. Locate your Reservation Page ID in the highlighted last column of the reservation page table within ReservationKey.
  2. Provide this ID to Asksuite as your “Hotel ID.”

3. Availability Online Integration

3.1. Purpose

This integration connects ReservationKey with Availability Online.

3.2. Configuration

  1. Enter your Availability Online username.
  2. Enter your Availability Online password.

4. eRentalLock Integration

4.1. Purpose

The eRentalLock integration allows ReservationKey to create access codes for your digital locks.

4.2. Configuration

  1. Enter your eRentalLock username.
  2. Enter your eRentalLock password.

5. iTravelInsured Integration

5.1. Purpose

The iTravelInsured integration enables you to sell travel insurance on your public reservation page.

5.2. Important Notes

  1. Payment Method: Currently, only Yapstone is supported. Contact support@reservationkey.com for alternative payment options.
  2. Price Quote: The price is quoted by IMG based on the total trip cost sent from ReservationKey. Ensure your “Item for Sale” price matches IMG’s quote (e.g., 6.95% of the trip cost).
  3. Policy Details: The policy number and total price are included in the memo of the “Item for Sale.” The purchase price is not recorded as a payment in ReservationKey.
  4. Policy Type: The policy type is hardcoded as “1.” Future updates may allow users to select this.
  5. Further Information: Visit itravelinsured.com for more details on selling travel insurance.

6. Myallocator.com Integration (Legacy)

6.1. Status

This integration is largely deprecated due to its high cost. ReservationKey recommends using the internal Channex channel manager.

7. Pricepoint Integration

7.1. Purpose

Pricepoint automatically adjusts rates based on market demand and availability.

7.2. Requirements

This integration requires the ReservationKey Channel Manager (Channex) to be enabled.

8. QuickBooks Integration

8.1. Purpose

The QuickBooks integration allows ReservationKey to automatically create invoices in your linked QuickBooks account.

8.2. Configuration Options

  • Tax Calculation: Configure ReservationKey to calculate taxes.
  • ID Numbers: Use ReservationKey ID numbers or create custom ID numbers.
  • Invoice Date: Set the invoice date to the creation date, reservation start date, end date, or booking date.
  • Product/Service Mapping: Map products and services between ReservationKey and QuickBooks.
  • Preferences: Configure various preferences.

9. RemoteLock Integration

9.1. Purpose

The RemoteLock integration allows ReservationKey to automatically create access codes for your digital locks.

9.2. Configuration

  • Default Start/End Times: Set default start and end times for access codes.
  • Auto Pin Creation: Enable automatic pin creation for internal and public reservation page bookings.
  • Guest Phone Number Pin: Set the access pin to the last four digits of the guest’s phone number.

10. ReservationKey Channel Manager (Channex)

10.1. Purpose

Channex is ReservationKey’s internal channel manager, connecting to hundreds of OTAs, including Booking.com, Expedia, Airbnb, and VRBO.

10.2. Pricing

  • $25 per month for up to 20 units.
  • $35 per month for more than 20 units.
  • $10 per month for Google Hotels connections only.

10.3. Main Sections

  1. Property Details: Edit property details, photos, and policies.
  2. Room Types & Rate Plans: Manage room types and link rate plans.
  3. Inventory: Review availability, ensuring it matches ReservationKey.
  4. Bookings: View bookings received through Channex.
  5. Rooms: Upload photos and descriptions (do not add rooms here).
  6. Channels: Add and manage OTA connections.

11. ResortCleaning Integration (Legacy)

11.1. Status

This integration is not widely used or supported at this time.

12. ResortLock Integration (Legacy)

12.1. Status

This digital lock integration is not widely used or supported.

13. TripAdvisor TripConnect Integration

13.1. Purpose

List your property on TripAdvisor TripConnect through a direct connection.

14. Twilio Integration (Under Development)

14.1. Status

This integration is under development, with plans to add more automation features in the future.

What other systems do you connect with?

Our main connections are with myallocator.com, Quickbooks, and Trip Advisor Quick Connect. We also are working on direct connections with major channels, such as Expedia, Booking.com, and Google Hotels. And we have our own internal channel manager which connects to Google Hotels, Booking.com, Airbnb, and Expedia (and more channels soon). Through our internal channel manager it also is possible to connect to other channel managers such as Siteminder and Vertical Booking.

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How do we connect with your channel manager partners, Channex and Myallocator.com?

First, create an account with either channex.io or MyAllocator.com. Set up your rooms there and then in ReservationKey add the connection. In the first section, add your name/password. Then go into our Room/Unit settings section and map your units and send your availability to the channel manager.

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Why doesn’t my property show in TripAdvisor Trip Connect listings?

It can take a few days for your listing to appear in TripAdvisor after you set up the connection. Be prepared to wait a few days for TripAdvisor to refresh their listings.

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How do I set up the ReservationKey channel manager?

Just add our channel manager to your account, under the Settings tab, External Connections. Full instructions here.
If we have added Google Hotels to your account, you will need to set up your Google Ads account (we can also assist as needed).

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