Sample Text Message Templates

Use these templates as a starting point and ideas for text messages in our Templates, Automations section.

These are good examples of using responses to automate tasks in ReservationKey.

Check-In Reminder

Hello {{guestfirstname}}, your stay at USA Grand Hotel begins tomorrow. Check-in is between 4pm and 8pm. Need early check-in? Only $50 for check-in starting at 11am. Reply E to request, or OK to confirm your arrival between 4pm and 8pm.

Check-Out Reminder

Hello {{guestfirstname}}, we hope you had a great stay at USA Grand Hotel. Check-out is by 11am tomorrow. Need a late check-out (up to 4pm)? Reply L to request or OK to confirm your check-out time.

Last-Minute Booking Reminder

Hi {{guestfirstname}}, rooms are filling up fast for Music in the Park. Book your stay at USA Grand Hotel now. Reply YES to secure your room or MORE for details.

Mid-Stay Check-In

Hi {{guestfirstname}}, we hope you’re enjoying your stay at USA Grand Hotel. Do you need anything? Reply: T for towels, R for room cleaning, X if everything is perfect.

Post-Stay Feedback Request

Thank you for staying at USA Grand Hotel {{guestfirstname}}. We value your feedback. Please rate your stay: 1 (poor) to 5 (excellent). Reply with your number or F to leave detailed feedback. Safe travels.

Promotional Offer

Hi {{guestfirstname}}, we loved hosting you at USA Grand Hotel. Book your next stay with us and enjoy 20% off. Reply BOOK to claim this offer or N to opt out.

Reservation Confirmation

Hi {{guestfirstname}}, thank you for choosing USA Grand Hotel. Your check-in is scheduled for {{arrivaldateshort}} at 4pm. Please respond: C to confirm your reservation, M to modify your booking, X to cancel your reservation.

Room Upgrade Offer

Hi {{guestfirstname}}, enjoy your stay at USA Grand Hotel with an upgraded room. Reply U to upgrade for just $100/night or N to keep your current reservation.

Special Amenities

Hi {{guestfirstname}}, during your stay at USA Grand Hotel, add a touch of luxury: Spa package: Reply SPA, Romantic dinner: Reply DINNER, Room service breakfast: Reply BREAKFAST. Let us make your stay memorable.

Welcome Message

Welcome to USA Grand Hotel {{guestfirstname}}. We’re excited to host you. Need assistance with anything during your stay? Reply H for help, M for meals, or C for concierge services.